Refund policy

Claywired Weaver wants you to feel connected to the jewelry you choose. If your piece does not feel like the right fit for your personal style, you may request a return within 30 days of delivery.

Return Window

Returns must be requested within 30 calendar days from the date your order is delivered.

To start a return, please contact Claywired Weaver by email at: hello@claywiredweaver.store or through the website contact form.

Return Eligibility

To be eligible for a return, the item must be:

Returned within the 30-day return window
In its original condition
Unbroken, unworn beyond normal try-on use, and free from damage caused after delivery
Returned with any included packaging, if reasonably possible

Claywired Weaver reserves the right to deny a refund if the item is returned damaged, altered, heavily worn, or outside the return window.

Self-Serve Return Requests

Customers may request an eligible return through their Claywired Weaver customer account. Submitting a return request does not automatically approve the return. Claywired Weaver will review each request in accordance with the Refund & Return Policy and may approve or decline it based on the return window, item condition, product eligibility, and the reason for the return.

Free Return Shipping

Approved returns include free return shipping.

Once your return request is approved, a prepaid return shipping label will be sent to the email address provided.

The item must be shipped back using the provided label.

Refunds

Once the returned item is received and inspected, an approved refund will be issued to the original payment method used at checkout.

Original shipping charges, if any, may be refunded only when required by law or when the return is due to an error by Claywired Weaver.

Please allow additional time for your bank, credit card company, or payment provider to process the refund after it has been issued.

No Custom Orders

Claywired Weaver is not accepting custom orders at this time.

All available items are ready-made, limited-release, or part of current Claywired Weaver collections.

Because custom orders are not currently offered, no custom-order returns, exchanges, or refunds are available at this time.

Damaged Items

If your order arrives damaged in transit, please contact Claywired Weaver within 24 hours of delivery.

Email: hello@claywiredweaver.storeor submit a message through the website contact form.

Please include:

Your name
Order number
Photos of the damaged jewelry
Photos of the packaging and shipping materials
A brief description of the issue

Photos are required so Claywired Weaver can review the damage and, if needed, submit a claim with the shipping carrier.

If a return is required, a prepaid return shipping label will be provided. The damaged item must be shipped back within 48 hours from the date the return label is created, unless otherwise agreed in writing.

Once the damaged item is received and reviewed, Claywired Weaver may issue a refund, replacement, or store credit depending on availability and the circumstances.

Because many pieces are handmade or limited-release, an exact replacement may not always be available.

Cancellations

If you need to cancel an order, please contact Claywired Weaver as soon as possible at:

hello@claywiredweaver.store

or through the website contact form.

Orders are often processed quickly and may ship within 1 business day.

Orders that have already shipped cannot be canceled. If your order has already shipped, you may request a return after delivery in accordance with the return policy above.

Final Sale Items

Any item clearly marked Final Sale at the time of purchase is not eligible for return or refund, except where required by law or if the item arrives damaged.

Restocking Fee

Claywired Weaver does not charge a restocking fee for eligible returns received in original, clean, undamaged, and resellable condition.

A restocking fee of up to 10% of the item price may be deducted from the refund if a returned item requires additional cleaning, repackaging, minor repair, or replacement of packaging before it can be resold.

Restocking fees do not apply to items that arrive damaged due to shipping, defective items, or returns caused by an error by Claywired Weaver.

Any applicable restocking fee will be determined after the returned item is received and inspected.